DNK International By Our Reporter,Nairobi.
A section of Safaricom customers have raised concerns over ongoing technical difficulties affecting the use of M-Pesa through the newly introduced My One App.
According to multiple subscribers, the challenges have persisted for several days, with users reporting failed transactions, slow loading times, and difficulties accessing key services within the integrated platform.
The issues have sparked frustration among customers who rely heavily on M-Pesa for daily financial transactions.
“My One App was supposed to make things easier, but now even basic transactions are becoming a challenge,” said one affected user.
The complaints highlight growing concerns over the transition to the all-in-one platform, which consolidates services such as mobile money, airtime purchase, and customer support into a single application.
Customers are now urging Safaricom, East Africa’s leading telecommunications provider, to urgently address the glitches and enhance system reliability to restore confidence in the platform.
Safaricom has yet to issue an official statement regarding the reported disruptions, but users remain hopeful that swift action will be taken to stabilize the service.
[DNK-International@April 9,2026]
