Several passengers traveling to and from western Kenya are complaining of alleged poor services and delivery of parcels by Bungoma Line Shuttle Ltd.

They claim that it takes even a week or more than that for a parcel to be delivered and the office attendants are very rude.
“They even refuse to answer calls when called to explain,” one of the agitated customers told DNK-International.

Our efforts to reach them through the numbers given to us were also futile.
[DNK-International@June 20,2026]